Patient Information

New Patient

If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form and bring the following to your consultation:

  • Photo ID
  • A valid Medicare card
  • Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.


Introducing Mixed Billing in our Practice

Access to healthcare for the community we serve is important to us. The Peninsula Medical and Dental Clinic unwavering commitment to maintaining and improving the quality of healthcare services we deliver is our top priority. To protect the sustainability of our practice and ensure the standard of the services we provide; The Peninsula Medical and Dental Clinic will now become a Mixed- Billing practice. This will allow us to maintain the highest quality of care we provide while still being able to address our patients with substantial needs.

Starting the 3rd of October of 2022, we will be introducing the “Mixed-Billing” system. Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are payable at the time of consultation by cash, credit card or EFTPOS.

We are still able to bulk bill eligible patient groups for most of the consultation types:

  • Children under 16 years of age
  • Commonwealth Concession Card holders
  • DVA Gold Card holders
  • Health Care Card holders
  • Pensioner Concession Card holders

Consultations (9:00am- 5:00pm)

Services Fee Rebate Gap Fee
Short Consultation $80.00 $39.75 $40.25
Long Consultation $130.00 $76.95 $53.05
Healthcare Card Holders; DVA and pensioners Bulk-billed $0.00 $0.00
Children under 16 years old Bulk-billed $0.00 $0.00

After 5:00pm, Weekends & Public holidays

Services Fee Rebate Gap Fee
Short Consultation $85.00 $51.80 $33.20
Long Consultation $140.00 $88.80 $51.20
Healthcare Card Holders; DVA and pensioners Bulk-billed $0.00 $0.00
Children under 16 years old Bulk-billed $0.00 $0.00

* All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.

* Other out-of-pocket fees might be applicable to:

  • Home visits
  • Discount home visits (for pensioners only)
  • Immunisation/Vaccines
  • Drive Medical Assessment (age 75 or more)
  • IV medicine management
  • Travel Medicine
  • Procedures
  • Reports
  • Pre-employment
  • Skin Treatment
  • Allied Health and Pathology services

* Cancellation Policy:
Any appointments cancelled within 2 hours of the booked appointment schedule will attract a $20.00 cancellation fee to be paid on the day or the following visit.

Please call our reception at (03) 5925-9293 for more information.


Our office is appointment-based, however walk-in patients are always welcome and accommodated for. The duration of our standard consultations is up to 15 minutes.

Communication Assistance

If you require communication support (e.g., a translation), please let our reception team know when you arrive. It’s possible that a phone interpreter may be available. A booking can be made online at or by calling 1800 246 945 if you require an Auslan sign language interpreter during your session.

Late Arrival and Rescheduling Policy

At our healthcare facility, we strive to provide timely and efficient services to all our patients. In order to achieve this, we require that all patients call the reception desk and inform the staff if they are running late for their appointment.

If a patient is running late by more than ten minutes, they will be rescheduled to another time or rebooked on another day, depending on availability. This policy is in place to ensure that our healthcare providers can adhere to their schedules, and that other patients are not inconvenienced by delays.

We understand that unforeseen circumstances may arise, and we encourage patients to inform us as soon as possible if they are going to be late. In cases where a patient is late due to circumstances beyond their control, we will do our best to accommodate them and reschedule their appointment at the earliest available time.

We appreciate your cooperation in helping us maintain efficient and effective healthcare services for all our patients.

Useful Resources​